FAQ
Frequently Asked Questions
Everything you need to know before, during, and after your order. Still have questions? We've gout you-just reach out.
Orders
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How long does it take to process my order?
Each piece is handled with care. Orders are processed within 2-5 business days before shipping.
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Can I change or cancel my order?
Orders move fast. If you need to make a change, contact us within 12 hours of placing your order. After that, we can't guarantee adjustments.
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Do you offer custom pieces?
Currently we do not offer custom pieces.
Shipping
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How long is shipping?
Shipping typically takes 3-7 business days depending on your location.
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Do you offer expedited shipping?
Yes. Faster shipping options are available at checkout.
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Will I receive tracking information?
Yes. Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
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Do you accept returns?
Due to the nature of our pieces, all sales are final unless the items arrives damaged.
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What if my item is damaged?
Contact us within 48 hours of delivery with photos, and we'll make it right.
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Can I exchange my item?
Excahnges may be accepted on a case-by-case basis. Reach out and wel'' review your request.
Sizing & Fit
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How do I know my size?
Refer to our size guide on each product page for the best fit.
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Do your pieces run tru to size?
Most styles are true to size, but some fits are intentionally tailored or oversized. Product descriptions will always note the fit.
Products & Care
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Are your pieces handmade?
Yes. Each piece is designed and crafted with intention-quality over mass production, always.
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How should I care for my items?
To keep you pieces looking luxe:
- Hand wash or gentle cycle
- Air dry recommened
- Avoid harsh chemicals
How can I reach you?
Easy. Head to our Contact page or email us directly at: info@distinctivenulook.com
We typicaylly respond within 24-48 hours.